Typically, orders for in-stock items will be processed within 24 hour, and will be delivered within 5-7 business days after you receive the confirmation email.

We have after-sales centers in Europe, PVY 1-Year Warranty Accessory: Structural component-fork, seatpost, handlebar, stem, brake lever, brakes, sprocket, crankset, and thumb shifter, Electronic component- charger, controller, display, booster, shifter handle, motor, and shifter. (if a product problem occurs within the above warranty period, it will be exchanged for a new one free of charge if it cannot be repaired.) For the Frame 10-year warranty applies.

Our ebikes are brand new and come in a folding state for easy shipping. And with an assembly finish of 85%, you can easily put it all together. Once unboxed, simply install the pedals and adjust the handlebar angle to fit your height and riding style. It's a quick and hassle-free process, allowing you to hit the road in no time.

Yes, it is IPX5 waterproof, but for safety reasons we advise against using it in harsh weather conditions.

Yes! We offer a 14-day return policy for unused eBikes in original packaging. View more details.